Canceled a subscription but still being charged?
You're not alone. This is one of the most common (and confusing) subscription problems — especially with free trials, app stores, and annual plans.
No login. No payment. No brand bias.
Answer a few questions to understand your situation
This is not a cancellation guide. It helps you identify why the charge is still happening.
This happens a lot — even with major services
We regularly see this issue with subscriptions like:
This is usually a system or timing issue — not fraud.
General Tips for All Situations
Universal advice regardless of your specific scenario
Document Everything
Take screenshots of subscription status, cancellation confirmations, billing dates, and any error messages. This is your evidence if you need to escalate.
Check All Email Folders
Search your entire email (including spam/trash) for confirmations. Look for emails from both the service AND payment processors (Apple, Google, PayPal, etc.).
Understand the Timeline
Know three dates: when you subscribed, when the current billing period started, and when you canceled. This clarifies if the charge is legitimate.
Be Polite But Persistent
Customer service reps have discretion. Being understanding and polite dramatically increases your chances of getting a refund or credit.
Remember: Most subscription issues are timing misunderstandings, not fraud. Once you understand what happened, resolution is usually straightforward.
Want help checking a specific service?
You can optionally select a service to see where cancellations and billing are usually managed — without logging in.
Frequently Asked Questions
Why does this feel so confusing?
Because subscriptions often involve multiple systems (web, app stores, email, billing cycles) that don't clearly show status.
Does canceling always stop charges immediately?
No. Most subscriptions run until the end of the current billing period.
Can I still get a refund?
Sometimes — but it depends on timing, platform, and policy. This page helps you understand the odds before you try.
Is this page affiliated with any company?
No. This is an independent explanatory tool.