Canceled Google Play Subscription But Still Charged?
Learn why you're still being charged after canceling a Google Play subscription and how to properly cancel or request a refund.
Overview
Google Play subscriptions work similarly to Apple's system. If you subscribed through the Play Store app on Android, you must cancel through Google Play, not on the service's website. This is a common source of confusion and unexpected charges.
Common Issues with Google Play
Canceled on website instead of Play Store
Canceling on the service's website doesn't affect Play Store subscriptions. You must cancel through the Google Play app or play.google.com.
Subscription renewed before cancellation
If your subscription renewed just before you canceled, that charge is typically non-refundable.
Multiple Google accounts
If you have multiple Google accounts, you might be checking the wrong account's subscriptions.
How to Cancel Google Play Subscriptions
- 1Open the Google Play Store app on your Android device
- 2Tap your profile icon in the top right
- 3Tap "Payments & subscriptions" → "Subscriptions"
- 4Select the subscription you want to cancel
- 5Tap "Cancel subscription"
- 6Follow the on-screen instructions
- 7Check your email for confirmation
Important Notes:
- You can also manage on web: play.google.com/store/account/subscriptions
- The subscription remains active until the current billing period ends
- Make sure you're signed into the correct Google account
Why Am I Still Being Charged?
Canceled in wrong place
Play Store subscriptions can only be canceled through Google Play, not on the app or service's website.
Billing cycle already paid
Google Play subscriptions are prepaid. Canceling stops future charges but doesn't refund the current period.
Wrong Google account
If you have multiple Google accounts, make sure you're checking the one that made the purchase.
How to Request a Refund
- 1Go to play.google.com/store/account
- 2Find the subscription in your order history
- 3Click "Request a refund"
- 4Select the reason (accidental purchase, billing issue, etc.)
- 5Explain your situation politely
- 6Submit and wait for Google's review (usually 24-48 hours)